We typically reply within 24 hours.
Email: yarnstash@gmail.com
Please include your iOS version, app version (Settings → "v1.0.x"), and a short description of the issue. Screenshots help a lot.
How do I add a yarn to my stash?
Tap the + button in the bottom navigation, select "Yarn", then either scan the label, take a photo, or enter the details manually.
How does the smart matching work?
Long-press a yarn (or several) in your stash to enter selection mode, then tap "Smart Match". The app queries Ravelry for patterns that fit the selected yarn(s) by weight, fiber, and yardage.
Can I share my stash with my partner / friend?
Yes — open the "Knit Group" tab, create a group, and share the invite code. Up to 3 members per group on the free tier.
How do I cancel my Premium subscription?
Cancellations are handled by Apple. Open Settings → [your name] → Subscriptions → My Yarn Stash → Cancel Subscription on your iPhone.
I want my data deleted.
Open Settings → Account → "Delete Account". All your personal data is permanently removed within 30 days. You can also email us to request deletion.
The label scan didn't recognise my yarn correctly.
Tap the field with the wrong value to edit it manually. The scan is a starting point, not a replacement for verification.
Where do my photos and data live?
On Supabase servers in Frankfurt (EU), encrypted in transit (TLS) and at rest. We don't share or sell your data — see the Privacy Policy for details.
We love hearing what you want to see. Email us with subject "Feature: …" — every request gets read.